Speedy is proud to call Florida’s Treasure Coast home. We’ve all survived Hurricanes and other environmental disasters together but now we’re all in uncharted territory with COVID-19.
Like the rest of the World, we’ve been closely monitoring the situation and have developed a Best Practices Guideline that we recommend you read below. This is based on CDC and State Agency recommendations along with the experiences other Businesses have had in already affected countries.
You can remain confident that our Management and Technicians will continue to provide our swift, 5-star Service without interruption – just with a few more precautions than normal. Safety is one of Speedy’s highest priorities, so we’ve taken the following steps to ensure your safety and ours.
If you need service, call our main line at 772-871-1560 to schedule. We have local staff handling the phones from 8am to 6 pm as usual. If you’re calling outside regular hours, we have an after-hours answering service so you are always speaking with a person to take care of your needs. You can also schedule service through our website.
Service Call Precautions
We are open and running calls to homes. We want to be there in case of emergencies and to make sure we keep our customers safe and comfortable at home. We are taking precautions to protect our team members and make sure they stay healthy too.
When you call in, our office staff will ask if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes.
Depending on where your equipment is located, we may be able to troubleshoot and service your system without entering your home – but that may not be the case for everyone. We will also forgo our courtesy handshake.
We will be following protocols to maintain a safe work environment by:
- Practicing Social Distancing when possible
- Wearing gloves and using disinfectant wipes on work areas in our offices
- Disinfecting our Service and Installation trucks after each call
Maintenance Calls
We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule if you’d prefer to distance yourself. We will call before coming and go over any precautions that we need to discuss.
Obtaining signatures for work
Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team.
For equipment sales, we have the option of electronic signature approval via email and we will require signatures for replacement equipment.
Payment
During this time, we ask that all payments be made via electronic means via debit card, credit card, or 3rd party financing. We will be accepting checks but processing will take a few days longer. If you do not want to give this information to a technician, you may call it in to our office Monday-Friday between 8am and 6pm.
Communications
Some of our team members may be working remotely from home and therefore you may experience a slight delay in response times. Please be patient with our team so that we can take the best care of you and all our customers.
Updates from Speedy
We will continue to monitor the spread of COVID-19 and communicate any policy changes with you immediately. You can find any necessary updates on our Facebook page here. We will also be sending out any potential large policy changes via our Mailing Lists.
We greatly appreciate your patience and understanding as we all navigate these uncertain waters together. Our team is always dedicated to providing you with incredible service and quality.
We want to thank you for your business and wish you and your family safety and security in the following weeks.
Sincerely,
The Speedy Team
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Tags: coronavirus
Posted in Announcement | Comments Off on How Speedy is Servicing Your AC Through COVID-19
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